Shipping

Home delivery with GLS courier

Shipping area

Delivery to EU countries which can be selected when you filling your delivery address.

Expected delivery: 2-5 working days

Method of shipping

Handover and delivery by a parcel delivery company to any address determined by the Customer, e.g. at a residential address or a workplace.

SUGGESTION! Have your parcel delivered to your workplace if this is where you can be found on weekdays. In this way you can avoid missing the courier. All you need to do is set a new shipping address in your personal account. Or if you haven’t registered, you have to type in the address on the Checkout page – which is another reason to register.

Parcel tracking

We allow you to track and trace your parcel online, so you can check the exact location of your parcel at any moment.

When we post the parcel, we will send you an email in which you can find the method of shipping, the parcel monitoring reference as well as the track and trace code (parcel number) for which you can make a query.

Parcel delivery by GLS courier: parcel tracking

Delivery process

We will transmit the goods ordered and in stock to the parcel delivery company within one working day.

If you send your order to us by early afternoon, the delivery company will deliver the parcel in 1 working day. Details...

The delivery company notifies the consignee by email and/or by SMS (only if you enter a mobile phone number) about the arrival of the parcel. The delivery company sends another notification on the day of delivery, after the courier has received the parcel and assigned the expected time of delivery with a 3-hour time window. Details...

This is where you can contact the customer service of the delivery company.

Shipping fees

We will inform you about the shipping fees on the Shopping Cart or Checkout pages, depending on the method of shipping selected. You can view this information before sending your order and you can modify the options selected according to your needs.

Other provisions

When you order several products, we will deliver all of the products at the same time, thus the shipping time will be determined by the product with the longest delivery time. In the event of scarcity of goods, we will get in touch with you and discuss the possibilities.

We reserve the right to not deliver the goods in certain cases – such as with orders of a modest value, or in case of a shipping address where delivery would be complicated –, but agree with the Customer on handing over the goods at a location convenient for both parties.

ATTENTION! If the Customer cancels the order after the parcel has been posted, the shipping costs will be borne by the Customer.

In the event of a delay in delivery or the partial or complete failure of an order, we shall not bear any liability for the transaction.