Terms and Conditions
Accessibility statement
ACCESSIBILITY STATEMENT
The operator of the BioMenü Reform- & Superfoods web store, CALEIDO IT-OUTSOURCE Trading and Service Limited Liability Company (registered office: 1131 Budapest, Reitter Ferenc utca 132., company registration number: 01-09-962010, tax number: 23362493-2-41) is committed to making its digital service available at www.biomenu.eu accessible in accordance with Act XVII of 2022 on accessibility requirements for products and services. Act and the European Accessibility Act – EAA, Directive 2019/882/EU in accordance with the requirements.
This accessibility statement applies to the www.biomenu.eu web store.
Conformity status
The web store engine is provided by UNAS Online Kft.. The UNAS e-commerce platform strives to comply with the WCAG 2.1 (Web Content Accessibility Guidelines) level AA requirements and the standardization basis (MSZ EN 301 549) through continuous software updates.
The webshop is currently partially compliant with the relevant digital accessibility laws and guidelines, with the occasional shortcomings or external factors noted below.
Content not accessible
The functions or content listed below are not fully accessible for the following reasons:
- Third-party modules and extensions: The source code of systems integrated into the webshop and provided by external service providers (e.g. bank payment gateways, logistics point selectors, external marketing and analytics popups, embedded social media extensions) is controlled by Caleido. IT-Outsource Kft. has no direct influence on the developers, so their structure may sometimes deviate from the WCAG requirements.
- Alternative descriptions (Alt text): Due to the large volume and dynamic changes of the product range and promotional offers, it may occasionally happen that some illustrative images, product photos or marketing banners do not have a complete descriptive text that can be interpreted by screen reading software.
- Contrast ratios: Some seasonal graphic elements or promotional materials may have a minimal deviation from the required text-background contrast ratios.
Preparation of the accessibility statement
- The statement was prepared: October 13, 2026.
- Methodology: Self-assessment of the technical structure and template settings of the UNAS e-commerce system based on.
Feedback and Contact Information
We value the comments of our visitors and customers. If you encounter any obstacles while browsing the webshop, using the shopping cart or during the payment process, or if you experience an accessibility error that is not listed in this statement, please let us know via our dedicated customer service channels:
- Email address: hello@biomenu.eu
- Phone number: +36304503002
- Postal address: Caleido IT-Outsource Kft., 1131 Budapest, Reitter Ferenc utca 132.
Our company treats incoming comments and reports with priority and, in accordance with legal requirements, responds to them as quickly as possible, but no later than within 15 working days, and if necessary, takes the necessary measures to correct the error or provide an alternative solution.
Legal remedies procedure
If Caleido IT-Outsource Kft. does not send a satisfactory response to your report or request sent within the framework of the feedback mechanism within the statutory deadline, or if you do not agree with the decision contained therein, you may initiate a legal remedy procedure with the authority supervising digital accessibility.
The supervisory and control body is the Digital Hungary Agency Zrt. – Digital Services Authority (DSZF), to which a report can be submitted online via the Magyarország.hu customer portal, by e-mail to webakadalymentesites@dmu.gov.hu, or by post to 1138 Budapest, Váci út 129-133.
Frequently Asked Questions
WE OFFER MANY REGULAR AND OCCASIONAL DISCOUNTS
15% BioMenu+ Discount, for our logged-in customers!
If you register in our webshop and log in, we will give you a 15% discount on those products that do not have a discount or have a discount of less than 15%.
If you have already registered and are now logged in, you will see the 15% reduced prices.
If there is a larger sale, that will be valid, the discounts will not be added together.
30% daily offers, for our logged-in customers!
Every day we offer 30% off a few randomly selected products.
On weekdays, we offer 3-3 products, and on weekends, 20 products with this discount.
Discounted products with a 40-50% discount
Products are listed here because of the following: they have a short shelf life, their packaging is aesthetically defective or damaged, they are on sale.
After the "best before" date, the product can still be consumed, but its original quality is only guaranteed until this date.
Unlike "best before", "best before" means that there may be some changes in the color, taste, texture, and effectiveness of the ingredients.
In our web store, you can order products with a later shelf life at the normal selling price. Please look for our products with the same name that we have not marked with the "Product nearing the expiration date" label!
We occasionally hold 30-40% holiday sales
However, the 15% BioMenu+ Discount is not valid, because the holiday sale offers a greater discount.
Discounts are given from the normal selling price (base price). Discounts are valid while supplies last or until withdrawn. We reserve the right to change discounts.
TRY ONLINE PAYMENT AGAIN
We will send you a "Waiting for payment" status notification via email, which you can use to
- try the payment again or
- choose another payment method
or contact us so we can help you.
EXPECTED DELIVERY
On the product page – under the “Add to Cart” button – we indicate the expected delivery date:
PACKAGE TRACKING
A link to track your package will be sent to the address provided in your order in an email with the subject “Under delivery - package tracking” upon delivery.
You can view the route and current location of your package by clicking on the package number.
NO
For international orders, we only offer online or advance payment options.
NO
Please shop in our webshop!
YES
We issue an electronic invoice on the day of delivery – i.e. the day of delivery – which the billing system usually automatically sends to the address specified in the order in an email with the subject „A BioMenü invoice has been received” from 10 p.m.
Orders placed by noon on business days will be delivered on the same day, while orders placed at other times will be delivered on the next business day. In certain cases, such as during major promotions, a delay of one business day may occur.
You can view, download and print the invoice by clicking the „Download invoice” button.
