General Terms and Conditions

In force as of: 5 April 2021

• Data of Service Provider
• 1. General information
• 2. Registration
• 3. Placing an order
• 4. Correction of incorrect data
• 5. Binding effect of the offer and confirmation
• 6. Conditions of delivery and payment
• 7. Right of withdrawal
• 8. Liability
• 9. Durability (Shelf life)
• 10. Copyright
• 11. Enforcement options
• 12. Force Majeure
• 13. Other provisions
• 14. Legislation applicable to this Agreement
• Annex: Information

These Terms & Conditions (hereinafter referred to as T&C) shall contain the rights and obligations of Caleido IT-Outsource Kft. (hereinafter referred to as the Service Provider), as Entrepreneur and of the Customer (hereinafter referred to as the Customer or the Consumer) using the e-commerce services provided by the Service Provider through the www.biomenu.eu website (hereinafter the Service Provider and the Customer shall be together referred to as the Parties). The T&C shall refer to all legal acts and services carried out through the www.biomenu.eu website, regardless of the fact that they are performed from Hungary or abroad, and by the Service Provider or its intermediary.

Data of the Service Provider >>

Terms & Conditions (T&C)

1. General information and agreement between the Parties
   1. The T&C shall have effect over all those e-commerce services that take place through the electronic store (hereinafter referred to as www.biomenu.eu) available at the BioMenü Reform- & Superfoods website (hereinafter referred to as the website). Moreover, the T&C shall have effect on all those commercial transactions that are carried out between the Parties specified in this agreement. Purchase in the BioMenü Reform- & Superfoods store shall be regulated by Act CVIII of 2001 on certain issues of electronic commerce services and information society services („E-Commerce Act”).
   2. Purchases in the BioMenü Reform- & Superfoods store may be accomplished by orders placed electronically in the way specified in the present T&C.
   3. The majority of the services of www.biomenu.eu are accessible for all users, even without registration. However, certain services are tied to registration (then to signing in), which anyone is entitled to perform in accordance with the provisions of the T&C.
   4. Following the placement of an order, the agreement may be modified or cancelled freely and without consequences until its performance. Modifications and cancellations may be made by phone or via email. The agreement made between the Parties in Hungarian by the purchase of products shall be considered an agreement in writing, which the Service Provider shall register electronically and keep for 5 years after its conclusion. Only those agreements shall be considered valid by the Service Provider that have been concluded in accordance with the provisions of the T&C to be applied, and it shall perform only such agreements.
   5. The language of the agreement is Hungarian.
   6. Customer service: see in paragraph „Data of Service Provider”
   7. By placing an order in accordance with the T&C, the Customer acknowledges and declares that according to Act V of 2013 on the Civil Code (hereinafter referred to as the Civil Code), he/she qualifies as a natural person with full legal capacity, or a legal person, or an unincorporated organization with legal capacity. To natural persons lacking full legal capacity, the relevant provisions of the Civil Code shall apply.
2. Registration
   1. Registration, consisting of two parts, can be done by filling in the form on www.biomenu.eu website. A preliminary data form (name, existing email address and a chosen password are required) is followed by a more detailed, personal data sheet (after clicking on the link sent by email to confirm the registration), which may also be filled in before placing the order. By registering on the www.biomenu.eu website, the Customer declares to have read and accepted the T&C and the Privacy Policy Statement published on the website, and consents to the data processing specified in the Privacy Policy Statement. In harmony with Directive 2009/136 EC of the European Parliament and of the Council, consent given for the use of cookies listed in the Privacy Policy Statement shall be repeated each month on the www.biomenu.eu website. This confirmation is carried out transparently for the Customer during his/her navigation on the website.
   2. The Service Provider shall not bear any liability for late delivery and other problems due to false and/or inaccurate data provided by the Customer. The Service Provider shall not bear any liability for damages resulting from the Customer forgetting his/her password, or if it becomes accessible for unauthorized persons for any reason not imputable to the Service Provider. The Service Provider shall consider each registered account as a separate legal person. Data entered earlier may be changed after signing in and clicking on the Profile/Edit link, which may also apply to the data in connection with active orders. The Service Provider shall bear no liability for damages and errors resulting from changes in the registered data by the Customer.
   3. The Customer may register with the help of Facebook or Google accounts if this is an option. In this case, registration is accomplished with the personal data registered by the given external service provider for the account in question. In accordance with the data protection policies and those of the external service provider in question, the password associated with the account shall not be disclosed to the webstore in any way.
3. Placing an order
   1. The essential properties and features of the products to be purchased may be learned from the information page of the given item. The Service Provider shall be considered in conformity with the Agreement if the product has more favourable properties than the information provided about it on the website. If you have any questions regarding the products before purchase, feel free to contact our Customer Service. Should you need more information on the quality, basic properties, use, and usability of any products on the website, please contact our Customer Service: you will find its contact details in the paragraph entitled „Data of Service Provider”.
   2. The purchase price shall always be the amount shown next to the selected product; it shall be understood in HUF unless otherwise indicated and shall include the VAT. The purchase price of the products does not include delivery costs.
   3. The Service Provider maintains the right to change the price of the products that can be ordered from the website. The modification enters into force at the same time as it appears on the website. Modifications in price shall not affect negatively the purchase price of products already ordered. In case of online payment by credit card, we shall not be in the position to refund money if the price decreases in the period between making the electronic payment and taking over the product.
   4. If despite the exercise of all due care by the Service Provider, an incorrect price is displayed on the website, especially a price that is obviously incorrect, e.g. a price differing significantly from the well-known or generally accepted or estimated price of the product, or due to a systemic error a price such as „0” HUF or „1” HUF appears, then the Service Provider shall not be obliged to deliver the product at the incorrect price, but it may offer delivery at the correct price, in which instance the Customer may withdraw from the agreement.
   5. The Service Provider shall accept the order through its website only if the Customer has filled in completely all the fields necessary for placing an order. The Service Provider shall not bear any liability for late delivery and other problems due to false and/or inaccurate order data provided by the Customer.
   6. Orders may be placed at the BioMenü Reform- & Superfoods webstore by using the Shopping Cart. The Customer may put the selected products into the Shopping Cart by using the Shopping Cart button on the page providing detailed information about the product, which is displayed after clicking on the individual products. The items in the Shopping Cart may be modified after clicking on the Shopping Cart link, where the desired quantity of the individual products can be specified, and the contents of the Shopping Cart can be modified or deleted. Once the Customer has finalized the items in his/her Shopping Cart, he/she can check the details of the order on the summary page displayed after clicking on the Proceed to Checkout link, modify the invoicing and delivery address, and choose the method of payment and delivery. The order is placed and the bid is sent after clicking on the Order link on the Proceed to Checkout summary page.
   7. The Customer has read, understood and accepted the contents of the T&C and of the Privacy Policy applicable to this Agreement, which must be confirmed prior to sending the order.
   8. The Customer shall make all decisions based on the information provided by the BioMenü Reform- & Superfoods webstore at his/her own liability.
4. Correction of incorrect data
   1. The Customer may correct incorrect data on the order interface of the BioMenü Reform- & Superfoods webstore any time in any stage of placing an order, up until sending the order to the Service Provider.
5. Binding effect of the offer and confirmation
   1. The Service Provider shall confirm receipt of the bid (order) sent by the Customer via an automatic confirmation email to the Customer to be sent without delay – but no later than within 48 hours. This confirmation email shall contain the data provided by the Customer during the purchase or registration (e.g. invoicing and delivery information), the order ID, the date of the order, the quantity ordered, the price of the product, the cost of delivery and the total amount payable.
   2. This confirmation email shall confirm the Service Provider’s acceptance of the order and the conclusion of the agreement. However, if for any reason, the Service Provider is unable to deliver the product ordered by the Customer, it shall offer a similar product to the Customer for a price no higher than that of the product ordered. The Customer shall not be obliged to accept the product offered, and he/she may withdraw from the agreement.
   3. The Customer shall be exempted from the binding effect of the offer if he/she does not receive without delay the email of the Service Provider confirming the order sent.
   4. If the Customer notices any errors in the data included in the confirmation email for his/her order already sent to the Service Provider, he/she shall inform the Service Provider about it within 1 (one) day.
   5. The order shall be regarded as a contract concluded electronically, and it shall be governed by Act V of 2013 on the Civil Code and Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The Agreement shall be governed by Government Decree 45/2014 (II.26.) on the detailed rules of contracts concluded between consumers and businesses, and shall be in conformity with the provisions of the European Directive 2011/83/EU on the Rights of Consumers.
6. Conditions of delivery and payment
   1. The Service Provider shall deliver the products ordered with home delivery by its own transport or with the help of a forwarder. If the gross value of the given order attains the amount qualifying the parcel for free delivery as published on the website, the Service Provider shall deliver the parcel free of charge. The delivery fees shall be indicated on the invoice and they shall be borne by the Customer. If several orders are placed by the same Customer on the same day, they shall be taken into consideration separately as regards the delivery fee, and only those orders shall be delivered free of charge whose value exceeds the amount qualifying the parcel for free delivery. If upon sending his/her second order, the Customer indicates the fact of multiple orders to the Service Provider – and it is still possible based on the feedback received from the Service Provider –, the Service Provider may consolidate the orders. Parcels already posted may not be consolidated. The Service Provider maintains the right to change the delivery fees. The modification shall enter into force at the same time as it is displayed on the website. Such modifications shall not affect the purchase price of products already ordered. In the case of delivery of parcels exceeding a certain size and/or weight (for more detailed information, see the website of the parcel delivery company corresponding to the selected method of delivery), free delivery shall not apply regardless of the value of the order.
   2. The Service Provider shall execute orders only if the Customer settles the purchase price of the order in accordance with the method of payment indicated upon placing the order. In case of cash on delivery, the Service Provider shall not take responsibility for the payment of the delivery fee by the Customer. Therefore, if the Customer does not pay the delivery fee indicated in the T&C, the parcel delivery service has the right to refuse to hand over the product ordered to the Customer. The Service Provider has the right to claim the delivery fee from the Customer in this case as well, even by deducting the delivery fee from the purchase price already paid by the Customer, and refunding the purchase price thus reduced to the Customer. In the latter case, the Company has the right to deduct and retain any expenses related to the transfer/refund of the (reduced) purchase price from the amount to be refunded to the Customer (e.g. the cost of bank transfer or cash on delivery). If the Customer fails to pay the delivery fee, he/she shall not be entitled to enforce claims related to the performance or non-performance of the order against the Service Provider, except for the claim of the purchase price already paid by the Customer as described above.
   3. The Customer may collect the product ordered in person at the following addresses of the Service Provider:
      • personal pick-up does not possible
   4. The Service Provider shall perform the services ordered on the website at the location indicated in the order confirmation sent by the Service Provider to the Customer via email.
   5. The Service Provider shall perform the services ordered on the website at the location indicated in the order confirmation sent by the Service Provider to the Customer via email.
   6. The Customer can find a more detailed description about the methods of delivery provided by the Service Provider on the Shipping page, while payment methods are described on the Payment page. Certain methods of delivery or payment are not available in all cases. The Customer shall be notified about this fact on the website while placing the order.
7. Right of withdrawal

   The provisions of this Point shall apply only to natural persons acting outside their job, profession or business activities who buy, order, receive, use, make use of goods, and who are the consignees of the commercial communication or bid in relation to the goods (hereinafter referred to as the Consumer).

   Pursuant to Government Decree No. 45/2014 (II.26.), in the case of a contract on the sale and purchase of the product, the Consumer may exercise his/her right to withdraw – without justification – from the agreement and from the purchase of:

   • the product,
   • in case of several products affected, the product provided the last,
   • in case of a product composed of several items or parts, the item or part provided the last,
   • if the product is to be provided regularly within a specific period of time, from the day of the receipt of the first service by the Consumer or a third party designated by the Consumer (but different from the shipper), in case of an agreement on the provision of services, such a right may be exercised within 14 calendar days of the conclusion of the agreement.

   The Consumer may also exercise his/her right of withdrawal in the period between the day of the conclusion of the agreement and that of the receipt of the product.

   The Consumer may not exercise his/her right of withdrawal

   • for the purchase and sale of food in sealed packaging if the Consumer opened the packaging after the product was handed over;
   • in the case of non-prefabricated products that were manufactured specifically on the instructions or at the explicit request of the Consumer, or in the case of products that were clearly customized to the person of the Consumer;
   • in the case of products whose price depends on the fluctuations of financial market outside the control of the Service Provider;
   • in the case of products perishable or with a short shelf life;
   • in the case of the sale of goods in sealed packaging that may not be returned due to health or hygiene reasons after their packaging has been opened.
   1. Exercise of the right of withdrawal
      1. If the Consumer wishes to exercise his/her right of withdrawal, he/she shall transmit his/her clear statement on his/her intent to withdraw to the following email address: hellobiomenu.eu in a letter sent electronically or a letter sent by post to the Service Provider’s address at Reitter Ferenc u. 132., Budapest, H-1131 The Consumer exercises his/her right of withdrawal in due time if he/she sends his/her statement of withdrawal to the Service Provider by the deadline indicated above.
      2. The Consumer shall be responsible for proving that he/she exercised his/her right of withdrawal in conformity with the provisions of Point 7.
      3. In both cases, the Service Provider shall promptly confirm by email the receipt of the Consumer’s statement of withdrawal.
      4. In the case of withdrawal declared on paper, it shall be considered declared in due time if the Consumer sends his/her statement form within 14 calendar days to the Service Provider (even on the last day).
      5. When calculating the deadline, the Service Provider shall take into consideration the time of sending the email.
      6. In case of withdrawal, the Consumer shall return the product ordered to the Service Provider’s address specified in Point 7.1.8 without undue delay, but within 14 calendar days of communicating his/her statement of withdrawal at the latest. The deadline shall be considered met if the Consumer returns the product before the 14 calendar days deadline expires (puts it in the post or hands it over to the courier).
      7. The cost of returning the product to the Service Provider’s address shall be borne by the Consumer. The Service Provider shall not be in the position to take parcels sent with collect. Apart from the cost of returning the product, no other charges of any sort shall be paid by the Consumer in relation to the withdrawal. At the Customer’s request, the Service Provider shall take care of organizing the reshipping; such requests shall be taken by the customer service of the Service Provider.
      8. Pick-up point: Reitter Ferenc u. 132., Budapest, H-1131
      9. If the Consumer withdraws from the agreement, the Service Provider shall refund without delay, within 14 calendar days of receipt of the Consumer’s statement of withdrawal at the latest, all payments made by the Consumer, including shipping (delivery) costs, except for those extra costs that occurred due to the Consumer choosing a shipping method different from the cheapest ordinary method of shipping proposed by the Service Provider. The Service Provider shall have the right to retain the refund as long as the product has not come back, or the Consumer has not satisfactorily proven that he/she has returned it: from these two, the Service Provider will take into consideration the earlier date.
      10. In the course of the refund, the Service Provider shall use the same method of payment as the one used during the original transaction, except if the Consumer gives his/her explicit consent to using a different method of payment. The use of this method of payment shall not entail any additional charges for the Consumer.
      11. The Consumer may only be held to account for the depreciation of the product if it occurred as a result of use exceeding use necessary to establish the character and properties of the product.

   See also: Annex: Information on right of withdrawal

8. Liability
   1. All the information on the website were uploaded in good faith, but they serve only informative purposes. The Service Provider does not take any liability for the accuracy and completeness of the information.
   2. The Customer may use the website only at his/her own risk, and he/she agrees that the Service Provider shall not take any liability for the material and non-material damage suffered while using the website beyond its responsibility for a breach of agreement committed deliberately, by serious negligence or by criminal offence, damaging life, physical integrity and health.
   3. The Service Provider excludes all responsibility for the behaviour of the users of the website. The Customer shall bear full and exclusive responsibility for his/her behaviour. In such cases, the Service Provider shall cooperate fully with the acting authorities to uncover infringements.
   4. The pages of the service may contain such connection points (links) that take users to the websites of other service providers. The Service Provider shall not take any liability for the data protection practice and other activities of these service providers.
   5. The Service Provider shall be entitled, but not obliged, to check the content potentially made accessible by the Customers while using the website. The Service Provider shall be entitled, but not obliged, to look for signs indicating illicit activities regarding such contents disclosed.
   6. Due to the global nature of the Internet, the Customer accepts that while using the website, he/she shall act in consideration of the provisions of the relevant national legislation. If any activity related to the use of the website is not permitted by the legislation of the Customer’s state, the Customer shall bear exclusive responsibility for using it.
   7. If the Customer notices any objectionable content on the website, he/she shall notify the Service Provider about it immediately. If the Service Provider finds the notification well-founded during its procedure conducted in good faith, it shall be entitled to delete or modify the information in question immediately.
   8. In the case of purchasing via the Internet, it may be assumed that the customer is familiar with the possibilities and limitations of the Internet, with the technical performance and possible errors in particular. The Service Provider shall not take any responsibility for damages caused by any technical failures of the Internet, technical defects of communication tools or of any software, or by technical breakdowns.
   9. The Service Provider shall explicitly reserve the right to serve those customers only upon upfront payment (or not to serve them at all) who regularly violate the provisions formulated in the T&C, or cause damage to the Service Provider in other ways.
9. Durability (Shelf life)
   1. The Service Provider shall indicate the expected shelf life of the product ordered in each case (“Best before: [day/]month/year”), and within this time limit, the Service provider shall guarantee that the product may be used in case it is stored according to the storage conditions indicated on the label. If the Customer notices the deterioration of the product within the time limit indicated on the “Best before” label, he/she may request the replacement of the product.
   2. When establishing the shelf life of a product, the Service Provider exercises utmost diligence. Nevertheless, it is possible that the product loses its palatability traits or deteriorates before the best before date.
10. Copyright
    1. This website – BioMenü Reform- & Superfoods – is protected by copyright. The Service Provider – Caleido IT-Outsource Kft. – is the copyright holder or the authorized user of all content displayed during the provision of services on the website or made available through the website: including any copyrighted work or other intellectual creation (including but not limited to all graphics and other materials, the layout and editing of the website, software and other solutions, ideas, and implementation).
    2. It is permitted to save or print the content of the website and some parts of it on physical or other media for private use with the prior written consent of the Service Provider. Any use beyond private use – such as storage in data base, retransmission, publication or download, commercialization – is subject to the prior written permission of the Service Provider.
    3. In addition to the rights expressly set forth in the Terms & Conditions (T&C), neither the registration, the use of the website nor any provision of the T&C shall entitle the Customer to any use or utilization of any trade name or trademark appearing on the website. Except for the purpose of visualization, temporary reproduction and private copying required for the proper use of the website, these intellectual works may not be used or utilized in any other way without the prior written permission of the Service Provider.
11. Enforcement options
    1. Handling of complaints

       The Customer may submit his/her consumer complaints related to the products or to the Service Provider’s activities on the Contacts Us page or by calling the Customer Service.

       In accordance with the laws in force, the Service Provider shall promptly investigate and, if necessary and possible, remedy the oral complaint. If the Customer disagrees with the handling of the complaint or an immediate investigation of the complaint is not possible, the Service Provider shall promptly record the complaint and its position regarding the complaint. In case of an oral complaint made by telephone, the Service Provider shall send a copy thereof at the latest at the same time as the sending of the substantive answer specified in the section on written complaints, and thereafter will act in accordance with the provisions of the written complaint.

       The Service Provider shall provide a unique identification number for oral complaints made by telephone, which shall facilitate the traceability of the complaint. The Service Provider shall communicate this number to the Customer.

       The Service Provider shall examine and respond in substance to the written complaint within thirty days of its receipt and shall arrange for the Customer to receive the reply. If the Service Provider rejects the complaint, it shall justify its position in its substantive reply regarding the rejection.

       The Service Provider shall keep the minutes of the complaint and a copy of the reply for five years.

    2. Other enforcement options

       If the consumer dispute between the Service Provider and the Customer cannot be resolved through negotiations with the Service Provider, the Customer will be entitled to the following remedies:

       1. On the online dispute resolution developed and operated by the European Commission.
       2. Lodging a complaint with consumer protection authorities. If the Customer detects a violation of his/her consumer rights, he/she is entitled to lodge a complaint with the competent consumer protection authority of his/her place of residence. After considering the complaint, the authority will decide on conducting a consumer protection procedure.
       3. Conciliation panel. For the purposes of amicable out-of-court settlement of consumer disputes related to the quality, safety and application of product liability rules, and to the conclusion and performance of the agreement, the Customer may institute proceedings before a conciliation panel operating with the professional chamber of his/her place of residence. The Conciliation Panel of Budapest may be contacted at https://bekeltet.bkik.hu/en.
       4. Court proceedings. The Customer shall be entitled to enforce his/her claim arising out of the consumer dispute before a court in civil proceedings in accordance with the provisions of Act IV of 1959 on the Civil Code and Act III of 1952 on the Code of Civil Procedure.
    3. In the absence of the consumer's permanent or temporary place of residence in Hungary, the jurisdiction of the conciliation panel shall be established by the seat of the business concerned by the consumer legal dispute or by that of the body empowered to represent the business.
12. Force Majeure
    1. Neither of the Contracting Parties shall be obliged to comply with his/her obligations under this Agreement if their failure to comply can be put down to a circumstance outside the control of the Contracting Parties, i.e. a so-called force majeure event (such as natural catastrophes, fires, floods, epidemics, riots, wars, etc.).
    2. If either of the Contracting Parties is affected by a force majeure event, he/she shall do his/her best to prevent and reduce its harmful effects. Moreover, he/she shall notify the other Party about the nature of the force majeure event and the current and anticipated effects thereof, as well as the termination or reduction of his/her ability to comply.
13. Other provisions
    1. The website www.biomenu.eu is a Linux / PHP-based information system with an appropriate level of security. The use of the website presents no risk, but we recommend taking the following precautions: use virus and spyware protection softwares with an up-to-date database, and install the security updates of the operating system. It is assumed that in the event of purchase on the website, the Customer is aware of the technical and technological limitations of the Internet and accepts the potential for errors inherent to the use of the technology.
    2. The Service Provider is entitled to modify the terms and conditions of this T&C unilaterally at any time. The Service Provider shall inform visitors about the modifications on the website.
    3. Upon the Customer's request, the Service Provider shall make available to the Client the obsolete versions of this T&C.
    4. The Service Provider shall not submit to the provisions of any code of conduct.
14. Legislation applicable to this Agreement
    1. The Agreement shall be governed by Hungarian law.
    2. The www.biomenu.eu webstore offers its services and products not only to Hungarian citizens and Hungarian legal entities, and not only to non-Hungarian citizens or legal entities with a registered address or place of residence in Hungarian territory. As regards the above Customers, the provisions of this T&C shall equally apply to the Agreement, Point 13.1.

Annex

Warnings

Dietary supplements do not replace a balanced diet and a healthy lifestyle. Dietary supplements are not medications. They do not have therapeutic effects and are not suitable for the treatment or prevention of illness. If you are pregnant, ill or take medication, consult with your doctor before using any dietary supplements. If your doctor is not open to the use of dietary supplements, consult with a naturopath specialist. Do not exceed the recommended daily intake!

Dietary supplements are food, thus their labelling (label inscriptions, any symbols, figures, etc. on their labels and packaging) and advertisement must comply with the general regulations applicable to food. Accordingly, the product labelling, design and advertisement may not claim or suggest that dietary supplements are suitable for the prevention or treatment of illness, or that they have such properties. The product specifications provide general information about the product components. This information is typically based on scientific publications and is not a description of the specific properties of the given product. Please bear this in mind when reading product specifications, promotional materials, advertisements, and other information material.

Information on the right of withdrawal

Right of withdrawal/cancellation

You are entitled to withdraw from this Agreement within 14 calendar days without stating your reasons. Similarly, if the performance of the Agreement has begun according to the Agreement on the provision of the services, you have the right to terminate the Agreement without stating your reasons within 14 calendar days.

The withdrawal / cancellation period will expire after 14 calendar days from the date on which you or a third party designated by you and other than the carrier receives the product.

If you wish to exercise your right of withdrawal, you must provide a clear statement of your intention to withdraw from / cancel the Agreement (in a letter sent by post or electronically) to the following address: Caleido IT-Outsource Kft., Reitter Ferenc u. 132., Budapest, H-1131 or email address: hellobiomenu.eu . You may send your statement of withdrawal / cancellation on the www.biomenu.eu website or you may submit a statement that clearly expresses your intention to withdraw from / cancel the Agreement. If you decide to do so, we shall promptly confirm the receipt of the statement of withdrawal / cancellation in a durable medium (for instance, by electronic mail).

You exercise your right of withdrawal in due time if you send your statement of withdrawal to the Service Provider by the deadline indicated above.

The legal effects of withdrawal/cancellation

If you withdraw from the Agreement, we shall refund without delay but within 14 calendar days of the receipt of your statement of withdrawal at the latest, all payments made by you, including shipping costs (except for those extra costs that occurred due to you choosing a shipping method different from the cheapest ordinary method of shipping proposed by the Service Provider). In the course of the refund, we shall use the same method of payment as the one used during the original transaction, except if you give your explicit consent to the use of a different method of payment. The use of this method of payment shall not entail any additional charges for you. We may retain the refund as long as we have not received the product back, or you have not proven satisfactorily that you have returned it: from these two, we shall take into consideration the earlier date.

You shall return or hand over the product ordered to our address without undue delay, but within 14 calendar days of communicating your statement of withdrawal at the latest. The deadline shall be considered met if you return the product before the expiry of the 14 calendar days deadline.

If it was you who demanded that the performance of the service begin within the period of cancellation, in case of cancellation, you shall pay our company the amount due for the service performed until the termination of the agreement. Similarly, we shall refund you that part of your payment which exceeds the price of the service provided by our company.

Privacy Policy

in accordance with the General Data Protection Regulation (GDPR)

In force as of: 5 April 2021

Caleido IT-Outsource Kft. specializes in the production, import, retailing and wholesaling of organic food. For further information about the company, see About us. Data of the company >>

Caleido IT-Outsource Kft. shall handle, process and transmit data related to the performance of the service or obtained during the performance of the service in accordance with the provisions of Act CXII of 2011 on the Right of Information Self-Determination and Freedom of Information.

Data management registration number: NAIH-56299/2012

1. Personal data

   Personal data is that contains personal or factual information that may be associated with any particular natural person. This includes name, address, phone number, email address and birth information. Information that is not directly related to the user's real identity, such as the user’s favourite website or the number of users on a page is not considered personal information.

2. Security of personal data

   In the framework of technical and security measures, Caleido IT-Outsource Kft. will do its utmost to protect personal information from misuse and loss. The data is stored on a secure server that is not publicly accessible. Caleido IT-Outsource Kft. uses only the data made available by customers to perform the services ordered.

   In connection with the provision of the service, Caleido IT-Outsource Kft. transfers certain data to a third party providing parcel services. This third party is contractually bound to keep the transmitted data confidential, and it may use the transmitted data only to perform the service.

   It is also possible to register at the www.biomenu.eu website with the use of an external service provider. External service providers may be Facebook or Google. In these cases, the user of the www.biomenu.eu website provides the login information on the official website of the respective external service provider and agrees that certain personal data of his/her account created with that external service provider – surname, first name, age, email address – shall be transmitted by the external service provider concerned to the www.biomenu.eu website. The www.biomenu.eu website does not receive in any form the login information required by the external service provider, and is not informed about that in any way.

   Caleido IT-Outsource Kft. reserves the right to make technical improvements to enhance security and privacy measures.

3. Collection, processing and use of personal information on our website
   1. Information on the visitors of the www.biomenu.eu website get stored in a log file each time. The following data may be stored temporarily:
      • IP address of the computer
      • Domain name
      • Date and time of visit
      • HTTP response code
      • Pages visited
      • Identifiers of hardware device
      • Identifiers of operational system
      • Identifiers of browsing software
   2. The use of the www.biomenu.eu website may require the enabling of cookies. These cookies are used to identify the registered users of the website. All visitors can set their browser to disable cookies. In this case, there is no data saving on the visitor’s computer. However, if cookies are disabled, certain functions of the www.biomenu.eu website related to the process of purchase and electronic payment will not work properly. For a list of cookies for the website, see the settings of your browser.
   3. Caleido IT-Outsource Kft. differentiates between the use of the public and closed interfaces of the www.biomenu.eu website. Closed interfaces function as part of the performance of the agreement concluded between Caleido IT-Outsource Kft. and its customers, hence they require the user identification of the customer using the services of the website. Closed interfaces can only be used after entering a unique username – in this case, an email address – and a password.

   4. The data saved serve for anonymous statistical purposes. These statistics are used for the evaluation of the utilization of the www.biomenu.eu website. Of particular importance is the order in which pages are visited and the routing between pages. Caleido IT-Outsource Kft. assesses which applications are used and evaluates this data to further improve the website.

      The www.biomenu.eu website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", i.e. text files stored on your computer, in order to analyze how you use the website. A cookie for the usage of this website (together with your IP address) is transmitted to and stored by a server operated by Google. Google will use this information to analyze website usage, report website activities to website operators, and provide additional services on internet usage and website-related events.

      In addition, Google will pass on such information to third parties where this is legally required, or if it is processed by a third party on behalf of Google. In no event will Google associate your IP address with other Google data. You may disable the use of cookies in your browser, but we would like to point out that in this case you may not be able to use all the features of the website. By using the www.biomenu.eu website, you accept that Google will process the information collected in the manner and for the purposes described above.

   5. In accordance with Directive 2009/136/EC of the European Parliament and of the Council, the www.biomenu.eu website asks for the user's prior consent to the use of cookies.
   6. The user can delete the cookies stored on his/her own computer and browser at any time. In this case, the www.biomenu.eu website will ask for the user’s consent repeatedly, and the user will lose the website customization performed with the help of the cookies. The storage of cookies is browser dependent; that is, a given cookie will be stored on your computer as many times as the number of different browsers you use to visit the www.biomenu.eu.
   7. The www.biomenu.eu website stores permanent as well as temporary cookies on your computer. Permanent cookies will stay on your computer even when you quit your browser, or your connection is otherwise terminated with the www.biomenu.eu website. Temporary cookies are only stored on your computer while you browse the www.biomenu.eu website.
4. GDPR Supplement to Privacy Policy

   The personal data of our partners is processed in our invoicing software and e-commerce interface databases in accordance with the applicable laws and regulations.

   Except for a few instances that will be discussed later, we record personal information primarily due to provisions related to invoicing. The mandatory data content of the invoice is specified in Article 169 of Act CXXVII of 2007.

   1. Recording of customers’ personal data

      Customer data are stored and managed in the following two systems:

      1. Invoicing software

         The task of the software is – among others – to record our customers’ personal data for the purposes of invoicing, delivery and contact. In this software, we store the following personal data about our customers and for the following reasons:

         • Name

         Customer name or company name, required (invoice content data)

         • VAT Number and/or EU VAT Number

         Mandatory for companies, sole proprietors, etc. (invoice content data), otherwise optional

         • Name of contact person(s)

         Optional for contact purposes

         • Phone number(s)

         Optional for contact purposes

         • Email address(es)

         Optional for contact purposes

         • Bank account number(s)

         Optional, especially for deferred payment methods

         • Addresses
         • Billing address

         Required (invoice content data)

         • Shipping Address(es)

         Required, essential for the process

      2. E-commerce interface (webstore)

         The task of the interface operating our webstore is, among others, to keep track of our customers' data for online ordering, exporting data to the invoicing software, facilitating subsequent customer orders and tracking order status. Here we store the following personal data about our customers and for the following reasons:

         • Name

         Name of the private buyer (invoice content data) or the contact person

         • Company name

         Mandatory for optional business buyer (invoice content data)

         • Addresses
         • Billing address

         Required (invoice content data)

         • Shipping address(es)

         Required, essential for the process

         • Date of birth

         Optional, for marketing purposes

         • Password

         Required for registered customers, required for business, coded, non-identifiable, non-retrievable

         • VAT Number and/or EU VAT Number

         Mandatory for companies, sole proprietors, etc. (invoice content data), otherwise optional

         • Email address

         Required, essential for the process

         • Phone number(s)

         Required, essential for the process

   2. Management of customers’ personal data
      1. Invoicing software

         We are obliged by law to store the personal data listed in the Invoicing Software of Recording of Customers’ Personal Data for the period specified in the relevant regulation. Following that, we will anonymize them – at the customer's request –, that is, we replace personal data with random characters. We continue to store non-personal data (order history and invoices), but these data will no longer be linked to a specific person and/or company and will serve purely statistical purposes.

         The rules of data retention are defined by the 114/2007. (XII. 29.) Decree of the Ministry of Economy and Transport No. 114/2007. (XII. 29.) on the rules of digital archiving.

      2. E-commerce interface (webstore)

         Following registration at our webstore, we send an email asking you to confirm your registration. By your confirmation, you agree that we may send you administrative emails concerning your orders, payment, delivery and account.

         For registrations completed before 25 may 2018, we assume – since you had agreed earlier to the creation of your account and you had confirmed it via email – that your approval is still valid. nevertheless, you may delete your registration at any time.

         You may delete your registration at any time later on in one of the following ways¹:

         • By clicking on the „Delete Profile” button of the Profile/Edit menu in the webstore
         • By sending a message requesting the deletion of the registration through Contact Us form in the webstore
         • By sending an email from the registered person’s email address, requesting the deletion of the registration

         ¹ We cannot accept requests for deletion submitted in any other ways than the above because this is the only way to verify the ownership of the email address.

         We will confirm the successful deletion of your registration by email.

         At the data owner’s request, we will anonymize the personal data stored in the webstore’s database – listed in the E-Commerce Interface (Webstore) section of Recording of Customers’ Personal Data – by the deadline determined by the GDPR at the latest. In other words, we replace personal data with random characters. We continue to store non-personal data (order history and invoices, content of the shopping cart, reviews, wish lists, questions), but these data will no longer be linked to a specific person and/or company and will serve purely statistical purposes.

      3. Newsletter

         If you subscribe for our newsletter, we will send you an email asking you to confirm your subscription. By your confirmation, you allow us to send newsletters and discount coupons by email (in certain cases, for marketing purposes).

         For subscriptions completed before 25 may 2018, we will assume – since you had agreed earlier to the sendng of our newsletter and you had confirmed it via email – that your approval is still valid. nevertheless, you may unsubscribe at any time.

         You may unsubscribe from our newsletter at any time by doing one of the following²:

         • By clicking on the unsubscribe link in the newsletter
         • By sending a message in the webstore via the Contact form in which you unsubscribe from the newsletter
         • By sending an email from the subscriber’s email address, in which you unsubscribe from the newsletter

         ² We cannot accept unsubscriptions submitted in any other ways than the above because this is the only way to verify the ownership of the email address.

         We will confirm your successful unsubscription by email.

      4. Purchase without registration

         In our webstore, we allow for purchase without registration; however, the data required for invoicing, delivery and contact – as detailed above – must be provided in this case as well. Therefore you must confirm your consent to data management before sending your order.

      5. Data transfer declarations
         1. Big Fish data transfer declaration

            If you choose a payment method with Big Fish logo during the order process, you will accept the following declaration (by ticking the check box mandatory for sending your order):

            By clicking the Redirect button the Customer accepts that the Caleido IT-Outsource Kft. (Reitter Ferenc u. 132., Budapest, H-1131) at www.biomenu.eu transmits o provide the following pieces of my personal data f, or transmitting to the payment service providers and storing in the transaction logs to BIG FISH Payment Services Ltd. (seat: H-1066 Budapest, Nyugati tér 1-2.)

            Provided transmitted data: first name, last name, IP address, billing address, shipping address, phone number, email address, the last 4 digits of the card number.

            The purpose of data transmission: to carry out online payment transactions transmitting the required dataset between the merchant and the payment service provider to carry out online payment transactions, providing transaction data retrieval possibilities for our merchant partners.

         2. SimplePay data transfer declaration

            If you choose a payment method with SimplePay logo during the order process, you will accept the following declaration (by ticking the check box mandatory for sending your order):

            I acknowledge the following personal data stored in the user account of Caleido IT-Outsource Kft. (Reitter Ferenc u. 132., Budapest, H-1131) in the user database of www.biomenu.eu will be handed over to OTP Mobil Ltd. and is trusted as data processor.

            The data transferred by the data controller are the following: first name, last name, IP address, billing address, shipping address, phone number, email address, the last 4 digits of the card number.

            The nature and purpose of the data processing activity performed by the data processor in the SimplePay Privacy Policy can be found.

      6. Applications operated by third parties

         In certain cases and places, our webstore makes use of applications operated by third parties (e.g. Facebook, Google, Google Maps, etc.) and makes reference to their websites. Such cases include signing in to the webstore, like options and share options. All such applications may be used by registering and signing in to the given social media website and/or in accordance with the regulations and GDPR policies of the operator of the application. Thus in these cases, you have already consented to data management.

      7. Analyses

         We transmit certain data of our customers to the online analytical system of Google Analytics. As for their scope, utilization and protection, see Google Analytics information

      8. Parcel delivery companies

         Our company performs delivery of the goods to your home or to a parcel shop typically with the help of parcel delivery companies, to which we transmit the following personal data to ensure that the goods reach the consignee:

         • Name of consignee
         • Shipping address
         • Name of contact person
         • Phone number of contact person
         • In certain cases, email address of contact person

         From then on, data management is carried out by the parcel delivery company corresponding to the method of shipping selected in accordance with its own policy.

         Currently, we partner with the following parcel delivery companies to deliver our parcels:

         • GLS General Logistics Systems Hungary Csomag-Logisztikai Kft. (Home Delivery, GLS ParcelShops)
         • Csomagküldő.hu Kft. (Home Delivery, Pickup Points)